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Emergency Department

Adults

There is a wide range of mental health services available for adults within Prairie Mountain Health.

Should I call North or South?
If you require a more urgent response, please call:
NORTH – 1-866-332-3030 | SOUTH – 1-888-379-7699 or 204-725-4411

Community Mental Health

How do I Start?

Anyone that has not seen a Mental Health Worker in the past 6 months will be asked to call the Intake Worker. All services are voluntary and it is best if clients make their own calls.

If someone is unable to call; the person calling on their behalf should have their consent.

Written referrals are accepted from:

  • Inpatient psychiatric units
  • Physicians
  • Other agencies involved with the adult

The person must be aware of the referral and want to connect with mental health services.

Who can access ACMH?

  • You are over 18 years of age
  • You have symptoms of a mental health concern.

Signs to look for that may tell you that you need help:

  • You are thinking about hurting yourself or someone else
  • You are having trouble coping and it is effecting your job, health, or life in general.
  • You have had something traumatic happen and you are having trouble getting over it
  • You feel that you are getting worse instead of better despite medication
  • You think you have anxiety, depression, or are hearing / seeing things that are not there.

What do we offer?

Services may include:

  • mental health promotion
  • learning about medication and illness
  • brief therapy
  • long term therapy
  • help getting back into the community

Community Mental Health Workers work side-by-side with the family and other service providers to offer the best possible care.

What happens next?

The Access Worker will talk with you on the phone or in-person to help decide the services best suited to meet your needs. Anyone is welcome to call the Access Worker to start the process. The worker starts by asking some questions like age, address, job, and so on. Then they will go over the reason that you want mental health services.

It is important to also go over risks, such as thoughts of suicide, drug and alcohol use, and aggressive behaviors. The questions asked, help to find the best services and decide how quickly they are needed.

People having symptoms affecting their mental health will be linked to a Community Mental Health Worker for talk therapy. You can expect the Access Worker to help you problem solve and help you find the best services for your needs. The Worker will do their best to help the person access services through other agencies. Examples of other agencies include:

  • Addictions Foundation of Manitoba
  • Women’s Resource Centre
  • Manitoba Family Services & Housing
  • Employee Assistance Programs
  • Private counselling
  • Clergy

Contact Information

North

Dauphin & Area: 204-638-2118
Swan River & Area: 204-734-6601
Roblin: 204-937-2151
Ste. Rose du Lac: 204-447-4080

Crisis Services

North

How do I access Adult Crisis Services?

Do you need someone to talk with? Call us. We listen, we hear, we help.

  • 24 hour help
  • Free and confidential service welcoming, compassionate response
  • Client-centered care

We welcome calls or referrals from anyone concerned about an individual experiencing mental health difficulties. You can call yourself or have someone call for you.

Who can access Adult Crisis Service North?

  • You are over 18 years of age
  • You have symptoms of a mental health concern.

Signs to look for that may tell you that you need help:

  • You are thinking about hurting yourself or someone else
  • You are having trouble coping and it is effecting your job, health, or life in general.
  • You have had something traumatic happen and you are having trouble getting over it
  • You feel that you are getting worse instead of better despite medication
  • You think you have anxiety, depression, or are hearing / seeing things that are not there.

What do we offer?

The Crisis Line is available by phone 24 hours a day.

We help by:

  • Helping you sort out problems
  • Providing ideas, resources and support
  • Suggesting ways to cope
  • Identifying strengths
  • Teaching about medication and illness
  • Following up with your support system
  • Discussing ways to stay healthy and at home

Our Team offers:

  • Crisis intervention
  • Telephone consultation
  • Links & referrals to community resources
  • Support to family members and concerned Others
  • Mental health/psychosocial assessments

We welcome calls or referrals from anyone concerned about an individual experiencing mental health difficulties. You can call yourself or have someone call for you.

South

This service is known as Westman Crisis Services and works with adults in the former Brandon and Assiniboine regions, who are in a mental health or psychosocial crisis. We offer two services:

  • Crisis Stabilization Unit
  • Mobile Crisis Unit

These two units work together to provide you with the help you need. We will help you sort out the problems you are having and talk about choices. Our aim is to help you determine what you can do, and what assistance you need to help you. You make the decisions.

Our approach helps people to identify their needs, strengths and resources.

We believe that every person has a right to timely effective service that respects their choices.

How do I access Crisis Services?

  • You are over 18 years of age
  • You have symptoms of a mental health concern.

Signs to look for that may tell you that you need help:

  • You are thinking about hurting yourself or someone else
  • You are having trouble coping and it is effecting your job, health, or life in general.
  • You have had something traumatic happen and you are having trouble getting over it
  • You feel that you are getting worse instead of better despite medication
  • You think you have anxiety, depression, or are hearing / seeing things that are not there.

What do we offer?

Mobile Crisis Unit (MCU)

MCU is a community-based service that is mobile – caring staff will meet with people in their own home, or another suitable place.

The Mobile Unit is available by phone 24 hours a day.

We help by:

  • Helping you sort out problems
  • Providing ideas, resources and support
  • Suggesting ways to cope
  • Identifying strengths
  • Teaching about medication and illness
  • Following up with your support system
  • Discussing ways to stay healthy and at home

Our Team offers:

  • Crisis intervention
  • Telephone consultation
  • Outreach services
  • Short-term follow-up
  • Links & referrals to community resources
  • Support to family members and concerned Others
  • Mental health/psychosocial assessments

We welcome calls or referrals from anyone concerned about an individual experiencing mental health difficulties. You can call yourself or have someone call for you.

Crisis Stabilization Unit (CSU)

The Crisis Stabilization Unit (CSU) has eight beds for people needing a place to stay for a few days while receiving care.

Our team will help you develop a plan to deal with the situation that threatens your mental health.

The plan will be different for each person and could include any of the following:

  • Crisis intervention
  • Help to adjust to medications
  • Learning healthier coping skills
  • Help with social skills
  • Linking to your support system
  • Help to increase resources
  • Help to prevent further crisis

Your Support Team:

  • Nurses
  • Clinicians
  • Crisis Workers
  • Activity Worker
  • Program Manager

We will help you develop a plan to cope with your situation and get the support that you need.

Contact Information

Psychiatric Inpatient Services

There are two psychiatric inpatient units that operate within Prairie Mountain Health: a 25 bed unit located in Brandon called the Centre for Adult Psychiatry (CAP) , and a 10 bed unit in Dauphin called the Parkland Regional Mental Health Centre.

The Centre for Adult Psychiatry is located in Brandon near the Brandon Regional Health Centre. It is attached to the Assiniboine Centre and its main entrance is on Russell Street. CAP is a non-smoking facility in accordance with Prairie Mountain Health policy.

The Parkland Regional Mental Health Centre is located in Dauphin within Dauphin General Hospital.

Both locations are governed by the Mental Health Act of Manitoba.

How is someone admitted?

Admission to the an adult inpatient unit can be made through:

  • Emergency Departments
  • Physicians/Private Psychiatrists
  • Community Mental Health Workers
  • Mobile Crisis or Stabilization Unit
  • Magistrate

Admissions must be authorized through the psychiatrist on call. Individuals cannot be admitted without authorization. Walk-ins or individuals who self-refer will be re-directed through the above referral agents, as appropriate. Written referrals from physicians must be made in conjunction with speaking to an authorized psychiatrist. Those admitted must be 18-64 years old.

What Treatment and Services are Offered?

Inpatient Psychiatric Units offer the following services:

  • Help during times of severe crisis
  • Assessment, diagnosis and treatment of mental illnesses (depression, bipolar disorder or schizophrenia)
  • Individual support/education
  • Medication reviews and/or adjustments
  • Medication, illness and wellness education
  • Psychological testing/assessment
  • Electro Convulsive Therapy (ECT)
  • Assistance with planning for continued Mental Health support after discharge
  • Family support/education
  • Group programs

The team works with the patient, along with family and community supports, to assist the patient achieve his/her personal goals. Your health care team includes:

  • Program Manager
  • Unit Clerk
  • Attending Psychiatrists
  • Physician
  • Social Worker
  • Recreational Coordinator
  • Spiritual Care Advisor
  • Occupational Therapist
  • Psychologist
  • You and your Family!
Psychosocial Rehabilitation

“Recovery is a deeply personal, unique process of changing one’s attitudes, values, feelings, goals, skills and/or roles. It is a way of living a satisfying, hopeful and contributing life even with the limitations caused by illness”.

– William Anthony

Who do we serve?

Our services are available to adults experiencing severe and persistent mental health concerns. People may benefit from frequent involvement to support them in their personal recovery.

What is Psychosocial Rehabilitation?

Psychosocial Rehabilitation (PSR) promotes personal recovery, quality of life, and successful community integration for persons who have a mental illness or a mental health concern.

PSR aims to increase success and fulfillment in the living, learning, working, and social environments of the person’s choosing.

Services are based on individual needs and may include:

  • Basic Support – living, housing, skill development, budgeting
  • Service Coordination – linking to community resources, accessing services
  • Treatment and Rehabilitation – relapse prevention, medication and illness/wellness education, accessing psychiatric and medical appointments
  • Crisis Intervention – successful coping, accessing support at times of stress
  • Life Enrichment & Community
  • Participation – meaningful work, volunteering, leisure and recreation opportunities
  • Advocacy / Self-Help – supporting full rights as a citizen, self-help organizations and peer groups

What does PSR offer?

  • Community Mental Health Workers – Intensive Case Managers, Employment Development, Counsellors, also provide assertive long-term case management
  • Residential & Community Services – McTavish Manor & Amberwood Village (Brandon) – 24-hour supportive transitional group housing and single apartment living
  • Mental Health Proctors – provide rehabilitative support and skill development
  • Community Support Services – work with clients and community partners to promote social, recreational and community involvement
  • Mental Health Promotion Clinic (Brandon) – provides mental health promotion activities
  • Ventures (Brandon) – provides vocational assessment and skills training
  • Hero Clubs (Dauphin, Roblin, Swan River and Russell) – run social, recreational, educational and employment-related activities in supportive environments

What are some issues that our clients face?

Sometimes people may struggle with:

  • Barriers related to self-confidence, knowledge, skills, resources
  • Finding and keeping housing or employment
  • Isolation, difficulty with relationships
  • Managing symptoms and medication
  • Understanding what is holding them back from achieving their life goals
  • Coping with day-to-day problems
  • Addictions
  • Stigma; feeling misunderstood
  • Re-admissions to emergency departments and acute psychiatric settings
Resources

Prairie Mountain Health provides a range of mental health services for individuals experiencing mental distress, a mental health problem, or a mental illness.

All of our services continue to provide assessment and treatment primarily through virtual means at this time. Psychiatry assessment will continue to be provided virtually, and individuals will be contacted to make arrangements for their appointment.

Westman Crisis Services and the Crisis Response Services continues to accept crisis calls through the 24 hour Crisis Line at 1-888-379-7699 (South) or 1-866-332-3030 (North). Adults 18 and over can call these lines 24 hours a day for emotional and mental health problems, including concerns and questions regarding anxiety and worries associated with the COVID 19 pandemic.

Admissions to the Westman Crisis Service Crisis Stabilization Unit for those requiring it may still occur in accordance with all public health and Shared Health safety protocols. We are also introducing Virtual Admissions for those who may require it, where the standard level of care at our CSU may be delivered via virtual means while individuals remain home.

All of our mental health services continue to accept new referrals for service, and intake workers and CMHWs continue to provide assessment, treatment and monitoring primarily via virtual means.

For more information, or to make a referral for any of our programs, contact us at:

During times of change and uncertainty we all may experience mental distress, which can have harmful effects on our mental health and wellbeing. It is very important to follow public health rules to remain healthy during this time, and this includes taking care of your mental health and wellness.

Maintain a Routine or Structure

  • SLEEP – Support a good sleep pattern by having a regular bedtime and wake up time
  • DAILY ROUTINE – It can be helpful to have a daily goal or routine to follow. Be sure to build in things to look forward to and enjoy.
  • NUTRITION – Having a balanced diet and regular meal times is important to maintain health, as well structure and routine.
  • TIME OUTSIDE AND EXERCISE – As the weather warms up, spend time outside getting regular exercise. Exercise, and spending time outside is excellent for everyone’s mental wellness.

We have seen significant changes as we respond to COVID-19.

These changes include the identification of positive cases, new and evolving work processes, frequent communication, changes to our home and social lives and constant media coverage. All of these impact our mental health and well-being.The past few weeks have seen significant changes as our provincial health-care system and public sector respond to COVID-19. These changes include the identification of positive cases, new and evolving work processes, frequent communication, changes to our home and social lives and constant media coverage. All of these impact our mental health and well-being.

In a pandemic, it is normal for individuals to feel stressed. Common stress responses may include feeling afraid (of becoming sick or getting someone else sick), worried, anxious, overwhelmed, tired or unable to concentrate, irritable, sad or lonely.

There may also be physical signs of stress such as headache, muscle tightness or stomach upset.

These are all normal responses and there are many tools and techniques to help you manage these stress reactions and promote positive coping, mental health wellbeing and resiliency.

Tools and Techniques

Validate your reactions

Consider any stress reactions you may be having. Acknowledge the impact that COVID-19 is having on you, and that your thoughts and feelings may change as the situation continues to unfold and change.

Remember you are resilient.

Draw upon positive coping skills you have successfully used in the past and add new techniques. For example, focus on the good work you are doing to help keep yourself, your family, your workplace, and your community safe.

Secure supports

Continue to connect with your supports on a regular basis. Social distancing may require the use of telephone, Facetime and other social mediums. Reach out to those who support you in times of stress, including to spiritual advisors as you wish. Let your supports know when you are feeling stressed and accept their offers to listen or to help.

Make a list of your supports, including your work supervisor and friends and family. Reach out to them when you start to experience stress reactions. Crisis lines are another area of support, and many are available 24/7.

If you have a mental health worker, they are still available for you to reach out to. Call to schedule a virtual appointment with them.

Continue to support one another at work and acknowledge that each person will have their own individual stress reactions. Be mindful of the impact; constant COVID-19 talk can have and limit this in break areas.

Ask how others are doing, listen to their response and offer support. A simple, “How are you doing? I’m here for you.” goes a long way.

Reduce stressors

Being prepared can reduce stress. This includes planning and preparing for your family, child care, food or supplies. Knowing your family is cared for will help reduce your overall stress.

Understanding what is expected of you at work and being prepared can also help reduce stress.

Being self-aware can help you identify the reason for feeling stressed and allow you to develop strategies to reduce your stress. For example, a contributing factor to feeling stressed may be watching the news or reading COVID-19 news or social media stories before going to bed.

Practice self-care

Take care of your basic needs. Ensure you are getting enough rest, eat healthy food, drink plenty of water, engage in physical activity and stay in contact with family and friends. Wash your hands frequently. Do not touch your mouth or nose. Practice social distancing.

Wipe down frequently used surfaces (including your phone and keyboard). Go for a walk, try a new yoga app, keep moving! Listen to music, watch a comedy or learn to meditate. Every day, we can make a difference in our own mental health by being mindful of our self-care.

Should you develop respiratory (COLD or FLU) like symptoms (fever, cough, shortness of breath) stay home. In a medical emergency, call 911.

Keep informed

As the COVID-19 situation continues to evolve, know that ongoing and intense work continues throughout the province to contain and mitigate this virus. Daily updates and memos are provided so please stay informed and up to date.

Other Resources available to you

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