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Home Care Program


The Prairie Mountain Health Home Care Program is a community-based program that provides home support to individuals, regardless of age, who require health services or assistance with activities of daily living. Home Care works with individuals and provides assistance to help them stay in their homes for as long as is safely possible.




  • Eligibility for Home Care
  • Home Care Services
  • Managed Care Option
  • Personal Care Home Placement
  • Services to Seniors
  • Other Resources

Eligibility for Home Care

Residents of Manitoba may access home care for an assessment of eligibility for home care services. Anyone may refer an individual to the Home Care Program for assessment of his or her eligibility. This can be done by contacting the nearest home care office (click here). Assessments are done by case coordinators who are health care professionals. The case coordinator assigned to you will meet with you and your family to discuss your care needs and how best to meet these needs.

This assessment will determine:

  • Whether you are eligible for the program;
  • How to help you and your family organize the help available to you;
  • How to access community resources available to you;
  • What services you may require from home care;
  • When assessed serves are required in an educational setting or in the workplace;


  • Whether your need for care is best met in another care setting.

Home Care Services

Based on the assessment completed by the Case Coordinator, the following Home Care services may be available.:

(*to find a case coordinator nearest you please click here)

  • Assessment and Care Planning for Home Care services, including Palliative Care, and/or Personal Care Home Placement, including Supportive Housing.
  • Case Management/ Case Coordination
  • Assistance with Personal Care and Activities of Daily Living
  • Nursing Care - ie treatments, dressing, etc
  • Respite Care - to relieve primary caregivers through in home respite or respite in a designated bed in facility.
  • Adult Day Program - a structured community based program providing social stimulation to individuals and respite to caregivers.
  • Therapy Services - assessment in client's home by physiotherapist or occupational therapist.
  • Equipment/Medical Supplies - to support the provision of care at home
  • Home Oxygen Program - the provision of oxygen concentrators and professional follow up for eligible individuals who require continuous oxygen.
  • Supportive Housing - provides access to 24-hour support and supervision within a group setting for frail and/or cognitively impaired persons who can no longer safely manage in the community with the support of family and the Home Care programs but are not yet ready for Personal Care Home placement.

Managed Care Option

What is the Managed Care option?

Managed Care is an option offered by Prairie Mountain Health (PMH) Home Care Program. It consists of two sub-options:

Self Managed Care enables clients with assessed Home Care needs to accept full responsibility for their personal care as Self Managers. Individuals who choose this option rather than receiving their services through the regular PMH Home Care Program are responsible for coordinating, managing, and directing the non-professional services they need to continue living at home and in the community.

Family Managed Care enables the families of clients with assessed Home Care needs to accept full responsibility for their family member as a Family Manager. The Family Manager who chooses this option for meeting their family member’s needs is responsible for coordinating, managing, and directing the non-professional services needed by their family member to continue living at home and in the community. 

To be eligible for Home Care/Managed Care Individuals must:

  • be a Manitoba resident
  • registered with Manitoba Health
  • require health services or assistance with the activities of daily living
  • require service to remain safely in their homes
  • require more assistance than is available from existing supports and community resources.

How Do I Apply For Managed Care?

To apply for Managed Care you or your family member need to be a client of PMH Home Care Program and be eligible to receive Home Care Attendant / Home Support Worker services. If you or your family member is already receiving services from PMH Home Care Program, contact your Home Care Case Coordinator to discuss your interest in Managed Care and whether Managed Care is an appropriate resource for you or your family member.

If you or your family member is not a client of PMH Home Care and would like to determine eligibility for PMH Home Care services including Managed Care; please call your local Home Care Case Coordinator.

Key Points about PMH Managed Care Option

  • Self/Family Managers will receive funding to either purchase services or to employ staff following the completion of a formal assessment and a signed agreement with PMH.
  • Self/Family Managers are expected to use those funds to employ staff, or an agency, to meet the assessed care needs.
  • An assessment by a PMH Home Care Case Coordinator will determine the type, and amount, of service needed according to the standards applicable to the PMH Home Care Program. This assessment will determine the amount of funding received by the Self or Family Manager.
  • A reassessment will be conducted on a regular basis by a PMH Home Care Case Coordinator; at the request of the client or family member; or when the level of assistance required by the client changes.  This will enable adjustments to be made as the need for services increases or decreases.
  • Clients in Managed Care remain eligible for Home Care’s professional services such as Nursing.
  • In the event of a violation of the Managed Care agreement, the agreement with PMH may be terminated and alternate PMH Home Care services will be arranged dependent on eligibility.
  • The responsibility of ensuring backup services will be the responsibility of the Self/Family Manager.
  • The Self/Family Manager will arrange to meet the needs of the client in accordance with the PMH Managed Care agreement.
  • All Self/Family Managers will be required to set up and maintain a separate bank account. This account is used solely for receiving and expending Self/Family Managed Care funds and will be subject to semi-annual reports and audit reviews by PMH.
  • As per Manitoba Health, Seniors and Active Living policy, hiring of family members is not allowed except in unique circumstances and with the approval of PMH.
  • As per Manitoba Health, Seniors and Active Living policy, a one year enrollment in Home Care may be required if there are concerns of care or client instability.
  • As a Self/Family Manager you may choose to hire an agency to provide the funded home care services or you may choose to directly employ your own staff. If you choose to employ staff as a Self/Family Manager you take on full responsibilities as an employer including: Registering with Canada Revenue Agency, Employment Insurance, Workers Compensation, making required payroll deductions etc. A payroll company may be hired to assist with these employer obligations. Alternatively, you may choose to engage a personal care agency to provide the care.

Personal Care Home Placement

A personal care home may be the appropriate care setting when:

  • You can no longer remain safely at home even with home care services; and
  • The services you need can be provided more effectively, safely and economically in a personal care home.

Application Process

The application form for personal care home admission is provided by your case coordinator and is signed by you. The form includes medical, nursing and other information about you. Once completed, the application is reviewed to decide whether you are eligible for admission to a personal care home.

There may be a waiting period before you are admitted to the personal care home. During this time, home care services may be provided to you as necessary.

If you require admission immediately or are in hospital awaiting placement, you may be asked to accept placement in a different care facility until you can be admitted to the personal care home of your choice.

*(to find a case coordinator nearest you please click here)

Support Services to Seniors

Support Services to Seniors programs are community based programs (grant funded by Prairie Mountain Health) for seniors that support health and well being and provides support and assistance for seniors and individuals living with disabilities to maintain their independence in the community. Based on the needs of the community, a wide range of support services are developed such as meal programs, volunteer opportunities, grocery shopping, transportation, friendly visiting, foot care, personal emergency response systems, escort to appointments, counseling, ERIK, filling out forms, support groups, socialization, advocacy, assistance with errands, snow removal and home maintenance.

Community Resource Councils - are non-profit organizations, which help ensure that support services are available and accessible to the seniors and person with disabilities by assisting them in maintaining their independent living status.

Congregate Meal Programs - are a community based meal service that is intended to increase opportunities for seniors to enjoy well-balanced affordable meals in a social setting. Nutritious meals are offered to seniors three to seven days per week.


Senior Supports in Group Living (SSGL)

SSGL provides a range of services in group living/elderly persons housing that will assist the resident with Instrumental Activities of Daily of Living (IADLs) in order to remain independent with support in the community and "Age in Place". IADLs are life management skills such as shopping, telephone use, meals, banking procedures, assistance with filling out forms, setting up appointments, making travel arrangements to the appointments and in the development of group socialization , rec activities and exercise programs.

Some Examples of Group Activities - crafts, games, exercise groups, bingo

Health Promotion Sessions - Falls prevention, diabetes and heart health, healthy Brandon, emergency response information kits (ERIK), wellness programs.


Supportive Housing 

The supportive housing program provides access to 24 hour support and supervision within a group setting for frail and/or cognitively impaired persons who can no longer safely manage in the community, with the support of family and the Home Care program, but are not yet ready for personal care home placement.


For more information or for general questions please call one of our Supervisors for Seniors Programs:

Shoal Lake Office

Phone:  1-204-759-2686

Dauphin Office

Phone:  204-629-3018

Brandon Office

Phone:  204-578-2360

Other Home Care Resources

The following links are excellent resources of other supports services that MAY be in your community.

Age Friendly Manitoba

Age and Opportunity

Society for Manitobans with Disabilities

Canada Food Guide

Manitoba Health Appeal Process

Manitoba Housing

Your Guide to the Manitoba Home Care Program