For Families of Patients and Residents During the COVID-19 Pandemic

 

Answering your questions

We know this is a challenging time for our patients and families not being able to visit and care for your loved ones because of the visiting restrictions in place due to COVID-19. We want to first thank you for respecting the guidelines that have been put in place to protect our patients, staff and yourselves.

We recognize you have questions regarding what you can still do to keep in touch with your loved ones to let them know you are thinking of them.

In the two tabs below you will find answers to your questions; we hope you find this helpful.

 

  • For Families of Residents in Long Term Care During the COVID-19 Pandemic
  • For Families of Patients in Hospital During the COVID-19 Pandemic

For Families of Residents in Long Term Care During the COVID-19 Pandemic

  

1. Can I continue doing laundry for my loved one?

In order to minimize traffic at the PCH, we strongly enourage all laundry to be done on-site at this time. However, if families/caregivers want to continue to do personal laundry, please contact the site to arrange pick-up and drop-off. 

2. Can I drop off items/food/treats for my loved one?

Yes, items that can be cleaned and disinfected can be dropped off for your loved one. All items delivered:

        • Should be in unopened/sealed packages that allow for the surface to be appropriately cleaned and disinfected upon arrival. No cardboard, styrofoam or fabric containers are permitted.
        • Will be cleaned and disinfected by the staff at the entrance.

Due to the inability to clean and disinfect appropriately, the following items cannot be accepted at this time: Plants, flowers, cards, stuffed animals.

3. Can I drop off items intended for all residents in the Personal Care Home?

No, at this time, you can drop off items for your loved one only.

4. Will Resident Council meetings continue?

Yes, family participants will be asked to participate by phone.

5. Are there any options available to be able to connect with my loved one?

Friends and family can send greetings online through our Patient/Resident Well Wishes. Click here to send message.

There may be other options available for specific circumstances. We understand it’s very important to keep in touch with your loved ones. Please call the Personal Care Home to discuss the specific options available.

6. What steps are the personal care home’s taking to protect the residents and staff?

We are:

        • Screening residents regularly for symptoms.
        • As of May 1st, we have adopted the single site worker, where staff are not allowed to work in more than one PCH. This implementation has been done while ensuring stable staffing and service continuity.
        • Reducing the number of entry points into the facility to accommodate daily staff screening.
        • Restricting visitors.
        • Providing staff education and practicing proper handwashing and physical distancing where possible.
        • Requiring all staff to wear personal protective equipment while providing care to residents.
7. As the weather gets warmer, can we visit with our loved ones outside the facility?

At this time, we can not allow you to visit with residents outside of the facility as directed by Provincial Health. Visiting with your loved one through a closed window is permitted. We do ask you to respect the guidelines and not pass items through an open window to your loved one.

8. What standards are Personal Care Homes (PCH) in Manitoba required to follow?

PMH Personal Care Homes take part in the Manitoba Personal Care Home Standards review every two years. As part of these standards, there is a quality improvement program at the site and within the region where leadership and management regularly review compliance with the staffing guidelines and nursing service guidelines. Facilities also participate in the Accreditation Canada evaluations every three to four years.

9. Are there any options available to send well wishes to my loved one?

Yes! Mother’s Day is approaching. We encourage you to send her a special message using our online Well Wishes service. Click here to fill out the online form, and your confidential message will be printed, sealed and delivered. Drop off items for your loved one in a container/package that can be cleaned and disinfected (no cardboard, Styrofoam or fabric containers). Due to the inability to be cleaned and disinfected appropriately, we are unable to accept plants or flowers into the PCH.

Once again, we want to thank you for your understanding as we all continue to work together to stop the spread of COVID-19. Please be advised that the above information may change as the situation evolves.

For families of patients in hospital during the COVID-19 Pandemic

 

1. Can I drop off items/food/treats for my loved one or for staff?

Yes, items that can be cleaned and disinfected can be dropped off. All items delivered:

        • Should be in unopened/sealed packages that allow for the surface to be appropriately cleaned and disinfected upon arrival. No cardboard, styrofoam or fabric containers are permitted.
        • Will be cleaned and disinfected by the staff at the entrance.

Due to the inability to clean and disinfect appropriately, the following items cannot be accepted at this time: Plants, flowers, cards, stuffed animals.

2. Are there any options available to be able to connect with my loved one?

Yes, there are options available. 

        • Friends and family can also send greetings online through our Patient/Resident Well Wishes. Click here to send a message!
        • We understand it’s very important to keep in touch with your loved ones. Please call the Hospital to discuss other specific options available.

We want to thank you for your understanding as we all continue to work together to stop the spread of COVID-19. Please be advised that the above information may change as the situation evolves.