• The Dauphin Regional Health Centre has experienced significant damage to its critical infrastructure and core services located in the basement level of the facility.
• The restoration company, along with engineering consultants, remains onsite conducting assessments and determining the full extent of the damage. The company currently has approximately 90 staff onsite. Crews are pressure-washing flood-affected areas and removing contents from the basement.
• This work is informing the scope of remediation and repairs necessary. Given the extent of the damage, the time to obtain materials and replacement equipment and complete work is not yet known.
• We expect to have more information regarding timelines as assessments and restoration plans are finalized over the next few weeks.
• Our current focus is on restoring community-based services as close to Dauphin as possible. We will continue to provide updates on these services.
• PMH leadership will engage with staff, local leaders, and community organizations on a regular basis as this work progresses. At this time, PMH leadership meets with local leaders and administrators  every week to discuss updates. Weekly update meetings with staff in the Dauphin area have been occurring.  PMH leadership has met with West Region Tribal Council Health Services and is scheduled to meet with Indigenous leaders from the Dauphin area.
• The damage experienced to its critical electrical and mechanical includes HVAC, elevators, medical gases, infrastructure, and to services such as kitchen, laundry, pharmacy, equipment sterilization located in the basement level of the facility, that will require extensive assessment, remediation, and replacement.
• Engineering, infrastructure, and mechanical experts are completing further assessments this week to determine the full scope of the damage and steps required to replace damaged infrastructure to safely restore services. We expect to have more information regarding timelines as these assessments are finalized.
• In the immediate term, our primary focus is restoring community-based healthcare services, including laboratory and diagnostic services, as close to Dauphin as possible. We recognize the importance of maintaining access to care for residents and are working diligently with our partners to minimize disruption and ensure services are available locally where possible.

• Emergency Department (ED) services have now resumed in the existing ED space at Dauphin Regional Health Centre. Teams from across many disciplines have worked together to ensure every system—from ventilation & power to patient care spaces—was ready to safely support the community of Dauphin & area.
• The emergency department will operate on the main floor of Dauphin Regional Health Centre in the existing ER space while restoration work continues in other areas of the hospital.
• The emergency department will provide emergency services 24-7.
• A mobile CT unit will be up and running within several weeks.
• Call 911 if you are experiencing an emergent or urgent medical concern. EMS (ambulance services) will respond and transport you to the nearest open emergency department.
• The Ste Rose Hospital Emergency Department is open 7 days a week – 8am – 8pm.
• The Grandview Emergency Department is open 7 days a week – 7am – 7pm.
• Click here for the most up to date listing on all Emergency Department services. Emergency Department Schedules – Prairie Mountain Health
• The Dauphin Walk-in Clinic operated by the Dauphin Medical Clinic and located in the Dauphin Clinic Pharmacy is open to the public. Please phone 204-638-6445to confirm hours of operation.
• For non-urgent care needs, we encourage residents to call Health Links at 1-888-315-9257. Health Links / Info Santé provides 24 hour, 7 days a week, telephone information service by health care professionals with the knowledge to provide answers over the phone and guide you to the care you need. Health Links / Info Santé has a Primary Care Physician available for virtual assessments every day from 8 am until midnight.

• Emergency Medical Services (EMS) are available to respond to all 911 calls in the Dauphin area. EMS professionals provide assessment, treatment and transport to the nearest open Emergency department.
• Patient Transport Services (PTS) continues to provide low-acuity inter-facility transportation service, supporting the safe and efficient movement of stable patients while preserving ambulance resources for emergency response.
• Emergency Response Services (ERS) is ensuring staffed units (ambulances) are available to meet the needs of patients/clients calling 911. By positioning a PTS unit in Ste. Rose 24/7, PTS is working to support efficient response for low acuity transportation requirements within the zone.
• STARS has been repositioned from Winnipeg to Brandon until further notice. This deployment strengthens critical care transport coverage for the affected region and is expected to reduce transport and response times for patients requiring rapid escalation to higher levels of care.

• Efforts are underway to secure an appropriate location (based on clinical requirements) to provide Chemotherapy treatments in Dauphin.

• All cancer care services previously provided at the CancerCare Clinic in the hospital have moved to new locations, some within Dauphin, and some in other communities.
• All patients will be contacted directly with instructions on their continuing care. Physician appointment with Family physicians in Oncology will continue to occur locally. Treatments will be arranged at other Community Cancer programs within Prairie Mountain Health. Read more information here.

The temporary Shared Health Diagnostic Patient Service Centre at the Dauphin Provincial Building will close at 3:30 p.m. on Wednesday, September 2.

Following the closure, diagnostic services will be relocated back to the previous location in the hospital to resume September 8 at 8:00 am for general outpatient (public) walk-in services.

Services: Lab, X-ray, EKG, ultrasound & Holter monitoring

Lab Hours: 8:30 a.m. – 3:30 p.m. Mon to Fri

Diagnostic Imaging Hours: 8:00 am – 4:00 pm

Phone: 204-622-3582

More information regarding Shared Health Diagnostic Services locations in your area can be found here.

• Work done by local specialists and primary care providers has allowed for continuity of care for people locally and those displaced from their communities. Through collaboration with Shared Health and the Manitoba Government, providers are working in a variety of locations where people can receive care.

• We recognize that this situation has created significant challenges and uncertainty for physicians, their practices, and their patients.
• Dauphin Medical Clinic continues operations as usual with patients able to book appointments with their family physician.
• PMH and Shared Health will continue to work closely with physician leadership and individual departments to support services in other areas of the region.

• The patient’s physician will contact them directly to discuss options for continuing their prenatal and delivery care. Maternity and delivery services remain available at Brandon and Neepawa Health Centres at this time.

• The Community Health Services building (adjacent to DRHC) remains open and continues to provide regular services. If there are any changes to planned appointments, your provider will contact you. To connect with these services, please call 204-638-2118.
• Our Community Mental Health and Addictions teams, including our Flexible Assertive Community Treatment (FACT) team, are continuing in the same capacity as before, however, they have increased outreach activities to individuals at higher risk of deterioration.

• For patients needing Palliative Care, the option of utilizing PCH beds in Dauphin is being explored to allow these patients to be in community, closer to home

• Efforts are underway to secure an appropriate location (based on clinical requirements) to provide Hemodialysis

• All patients will be contacted directly with more information.  Services are currently being provided at other Dialysis sites in the region / province.

• Outpatient Physiotherapy services have been relocated to St. Paul’s PCH to support clients requiring these services.

• Other therapy Services have resumed in Dauphin at alternate locations. Click here for up to date information.

• All patients will be contacted directly with more information.  Surgical services continue to be offered at other PMH locations including Swan River, Minnedosa, Neepawa and Brandon – depending on the type of surgery or procedure.

• The Community Health Services building (adjacent to DRHC) remains open and continues to provide regular services.  If there are any changes to planned appointments, your provider will contact you.    To connect with these services, please call 204-638-2118.
• Primary care is increasing outreach activities and community presence. The Primary Care Outreach Clinic (PCOC) is continuing its regular operations. Health Promotion is available at both the Community Health Services building and PCOC building to assist with service navigation and connection to community supports. Interim processes are in place for lab transportation in order to maintain phlebotomy at PCOC and PHC sites outside of Dauphin.